Download About Face 3: The Essentials of Interaction Design by Alan Cooper, Robert Reimann, David Cronin PDF

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By Alan Cooper, Robert Reimann, David Cronin

This thoroughly up-to-date quantity offers the powerful and sensible instruments you must layout nice laptop functions, net 2.0 websites, and cellular units. You’ll study the rules of fine product habit and achieve an realizing of Cooper’s Goal-Directed layout approach, which consists of every little thing from carrying out consumer learn to defining your product utilizing personas and eventualities. eventually, you’ll gather the data to layout the very best electronic services and products.

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Additional resources for About Face 3: The Essentials of Interaction Design

Sample text

His claim is that humans adapt to the tools at hand, and understanding the activities that people perform with a set of tools can more favorably influence the design of those tools. The foundation of Norman’s thinking comes from Activity Theory, a Sovietera Russian theory of psychology that emphasizes understanding who people are by understanding how they interact with the world, and which has in recent years been adapted to the study of human-computer interaction, most notably by Bonnie Nardi.

Similarly, marketing, sales, and other business units follow their own well-established methods for ensuring the commercial viability of new products. What’s left out is a repeatable, predictable, and analytical process for transforming an understanding of users into products that both meet their needs and excite their imaginations. When we think about complex mechanical devices, we take for granted that they have been carefully designed for use, in addition to being engineered. qxp 10 4/3/07 6:00 PM Page 10 Part I: Understanding Goal-Directed Design simple when compared to most software and software-enabled products that can be compiled from over one million lines of code (compare this to a mechanical artifact of overwhelming complexity such as the space shuttle, which has 250,000 parts, only a small percentage of which are moving parts).

On the other hand, if the product in question is a kiosk in a corporate lobby helping visitors find their way around, ease of use for first-time users is clearly a major goal. A general guideline of interaction design that seems to apply particularly well to productivity tools is that good design makes users more effective. qxp 4/3/07 6:00 PM Page 17 Chapter 1: Goal-Directed Design into account the universal human goal of not looking stupid, along with more particular goals of business throughput and ease of use that are relevant in most business situations.

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